It was in a sense, attached to the wheelchair. We understood this request, but the backpack was not easy to remove unless the wheelchair was taken apart. Depending on the Cast Member, it was requested that we remove the backpack before loading any of the attractions. We had a small backpack situated on the back of our friend’s wheelchair. We recommend planning a little extra time to go through security for those traveling in wheelchairs. Some Cast Members took their time and checked every nook and cranny of the wheelchair while others didn’t search as detailed. We love and support the Disney Cast Members in Security! They do their job to keep all of us safe, and we greatly appreciate it. We were even impressed that the handicap parking spaces had room for the van ramp when we drove to different locations. It was especially helpful that they load handicap guests first. The Cast Members were super helpful with loading and unloading on the bus and boat. Transportation for non-transferring guests was rather impressive! We took a boat ride to Disney Springs, bus ride to Magic Kingdom, and parked at Hollywood Studios, Animal Kingdom, and Epcot… handicap access was superb. We were pleased with the second peephole in the room door at wheelchair height and the abundant handicap parking in front of our resort room. While this might be fun and creative for some guests, it was hard to reach from a handicap perspective. One odd feature at Old Key West is its push-button to flush the toilet on the top of the tank lid. The bathroom felt small with a wheelchair in it and moving to the toilet wasn’t as easy as it could have been constructed. The studio itself was the same size as the standard studio, but the bathroom had a roll-in shower instead of a tub. We stayed at Disney’s Old Key West this visit and had no complications with receiving a wheelchair-accessible studio. That was the best we heard all week! Again, it would have been great to refer to the Princess in “the Royal Carriage”, instead of just the Royal Carriage. Our favorite name for the wheelchair by a Cast Member was “The Royal Carriage” when we were dining at Cinderella’s Royal Table. While Cast Members have a load of work at hand, we wish they would focus on the person’s personhood rather than the wheelchair that is an extension of them.
An easy fix to this would be, “Ma’am, please be sure you are at the front of your party.” The other side to that was having Cast Members ask the rest of us if our friend is able to transfer, instead of just asking her directly. For example, a Cast Member would say, “The scooter needs to be at the front of the party”. Rather than addressing the human inside the motorized wheelchair, the wheelchair itself was addresses. We are sure Cast Members never meant this unkindly, but several times our friend was referred to as a wheelchair. One of the most interesting things we learned about our experience with our non-transferring friend was the way Cast Members would address her. Admission, Disney Genie+, Lightning Lane, and MagicBands.Get a FREE, No-Obligation Quote on Your Disney Vacation.
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